Privacy Policy
Last updated: September 2026
The Outdoor Shade Factory is operated by SUNGUARD LIMITED (NZBN 942904676914). We respect your privacy and handle personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we may collect, why we collect it, how it may be used or shared, and how you can ask to access or correct your information.
Information we may collect
Depending on how you use the website or place an order, we may collect information such as:
- your name, email address, phone number and delivery or billing address;
- order details, measurements, product selections, photographs or other information you submit to us;
- messages, enquiries and customer-support correspondence;
- transaction and payment-status information supplied by our payment provider;
- website and device information such as IP address, browser type, pages visited, referral source and cookie or analytics data.
How we use your information
We may use personal information to:
- provide quotes, process and manufacture orders, arrange delivery and provide customer support;
- contact you about your order, measurements, product selections, delivery or warranty matters;
- keep business, tax, warranty and transaction records;
- prevent fraud, protect the website and manage security;
- understand how the website is used and improve our products, advertising and website experience;
- send marketing communications where you have agreed to receive them, with an option to unsubscribe.
Payments
Online card payments are processed by Stripe. We do not store your full card number on our own website. Stripe handles payment information under its own privacy and security terms.
Who we may share information with
We only share personal information where reasonably necessary for operating the business, providing your order, complying with the law or protecting our legitimate interests. This can include:
- manufacturers and suppliers involved in producing or supporting your order;
- couriers, freight companies and delivery providers;
- payment processors, accounting providers and professional advisers;
- website hosting, analytics, communications, CRM and other technology providers;
- government agencies, regulators or law-enforcement bodies where disclosure is required or authorised by law.
Website and order service providers
We use third-party services to operate the store. These currently include Vercel for website hosting and server functions, Stripe for card payments, Smartsheet for order administration, and Resend for transactional order emails. These providers may store or process information outside New Zealand. Where information is disclosed overseas, we take reasonable steps to use reputable providers and handle the disclosure consistently with the Privacy Act 2020.
Cookies and analytics
Our website may use cookies and similar technologies for essential website functions, shopping-cart functionality, analytics, advertising measurement and improving the customer experience. You can usually control or delete cookies through your browser settings, although disabling some cookies may affect website functionality.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose it was collected, including order support, warranty, accounting, tax and legal requirements. Information that is no longer required will be deleted, anonymised or securely disposed of where practicable.
Security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration. No internet or electronic storage system can be guaranteed to be completely secure.
Access and correction
You can ask us for access to personal information we hold about you and ask us to correct it if you believe it is inaccurate. We may need to verify your identity before responding.
Privacy questions or complaints
If you have a question, access/correction request or privacy complaint, please contact us through the Contact us page or phone 027 200 70 34. If you are not satisfied with our response, you can contact the New Zealand Office of the Privacy Commissioner.
Changes to this policy
We may update this policy as our website, payment systems, analytics tools or business processes change. The current version will be published on this page with the updated date.